Using a managed IT support provider is an excellent step for any smaller or medium-sized business. Of course, it isn’t always easy to find the right one to meet your needs, even with so many highly professional providers established all across the country. Here are five suggestions of what to look for to ensure you choose the right supplier.

  1. Size

Firstly, look at the size of the operation. Most providers will be on the smaller side. That’s great since you’ll get more personalised attention. However, look out for operations that are clearly only run by one or two people. They might be excellent at what they do, but investing in such a company essentially means putting all your eggs in one basket.

  1. Average Response

Fast response times should be the aim of any IT support provider, and it’s one of the most important things to look at. It’s a good sign if a provider is willing to include that information on their webpage, but you can also ask directly to see how well they’ll be able to handle your requests for assistance.

  1. Location

In general, it’s best to pick a provider that is stationed quite close to where you live, preferably in the same city. Just check the physical address to make sure they aren’t going to be too far away.

  1. Range of Services

Many IT support providers only focus on one or two areas. That’s usually fine, but it can become problematic when you want to grow your business. You want a provider that can offer services that you don’t even need right away – after all, you might need them in the future. Check their website to see how extensive their list of services really is.

  1. Reviews

Finally, it’s well worth looking up the business on Google to see whether they have any reviews. You can also look on LinkedIn, or at the company’s own testimonials page. This should give you an indication of what kind of companies the provider in question tends to work with and how effective they are at working with them.